Managing Multiple Generations in Your Lab: Proven Methods to Motivate Gen X, Gen Y, and Baby Boomers in the Same Workplace

| April 6, 2011

How to build teamwork, boost productivity,
and enhance harmony 
in your lab’s multi-generational workforce

Jeff Smith justin clark


Jeff Smith, Principal, Titan Group

Justin M. Clark (Moderator), Director of Operations, THE DARK REPORT


LIVE Event April 20th – Register NOW!

In today’s modern laboratory, four different generations of employees now work side by side. But that doesn’t mean your lab is a harmonious or productive place to work. Workplace relations can sometimes become volatile when, for example, a 22-year-old Gen-Xer fresh out of college ends up working alongside a highly experienced 64-year-old baby-boomer medical technologist.

Find out how to tackle the tough issues you face when managing four generations in your laboratory when you join THE DARK REPORT and on Wednesday, April 20, 2011 for “Managing Multiple Generations in Your Lab: Proven Methods to Motivate Gen X, Gen Y, and Baby Boomers in the Same Workplace.”

Jeff Smith, your leader for this informative session, will start by explaining the unique attributes of the four generations: The silent generation (born 1925-1945), baby boomers (born 1946-1964), Gen X (born 1965-1980) and Gen Y (born 1981-2003). Each of these generations presents its own management challenges. You’ll get a checklist of management do’s and don’ts and learn the latest techniques for supervising multi-generational staff that will help you address these challenges.

Smith is well qualified to guide you through the challenges and opportunities of managing a laboratory workforce. At Carilion Laboratories, he ran the human resources department while the parent health system was actively transforming the management culture and work environment in the laboratory division.

You’ll gain a better understanding of the expectations and motives of each generation. Find out how to identify common sources of conflict and even outright refusals to work that can arise as different generations in the same department react to the different values of their co-workers.

Smith will also provide effective management methods that work-proven techniques for boosting your credibility with the members of each generation. More important, these approaches encourage teamwork, workplace harmony, and the shared sense of purpose that your laboratory staff needs to perform at peak productivity.

If you’re still managing your workforce the way you always have, it’s time to rethink that strategy. Each of the four generations now working in your laboratory approaches work differently. Whether it’s how they want feedback, how they connect to your organization or how they access information, their view of the world and their jobs is unique. Attempting to manage them with a single approach is likely to result in conflict and a lack of productivity that no clinical laboratory or pathology group can afford.

Get practical, applicable techniques for coaching and motivating every generation on your staff. You’ll develop better connections with all your workers that will translate into improved communications, increased job satisfaction, and better overall performance for your lab.

The new multi-generational workforce is the wave of the future and it’s changing the way businesses manage their employees. Find out what it takes to manage four generations of workers in your lab when you register to attend the latest Dark Report audio conference “Managing Multiple Generations in Your Lab: Proven Methods to Motivate Gen X, Gen Y, and Baby Boomers in the Same Workplace” on Wednesday, April 20, 2011.

And remember that you can have everyone on your lab team participate with you. For just one registration, you can all listen, learn, and get personalized answers to questions about your lab’s unique needs.



DATE: Wednesday, April 20, 2011

TIME: 1 p.m. EDT; 12 p.m. CDT; 11 a.m. MDT; 10 a.m. PDT

COST: $195 per dial-in site (unlimited attendance per site) through 4/8/11; $245 thereafter

TO REGISTER NOW: Click here or call 1-800-560-6363 toll-free

For one low price—just $195 
(through 4/8/11, $245 thereafter)—you and your entire team can take part in this fast-paced, insightful audio conference. Best of all, you’ll be able to connect personally with either of the panelists when we open up the phone lines for live Q&A.

Here’s just some of what you’ll learn during this in-depth 90-minute audio conference:

  • How to define the four generations: silent generation, baby boomers, generation X, generation Y.
  • The different attitudes that each generation has about work.
  • Tips for motivating all generations of employees in your lab-even the youngest ones.
  • How to encourage employees from different generations to respect and communicate with each other.
  • Practical advice on handling challenging conversations with the most difficult employees in your laboratory.
  • Effective ways to motivate talented employees who don’t show interest in advancement or job growth.
  • Proven methods for handling your toughest management problems while respecting the generational differences of your staff.
  • The secret to reversing the attitudes of lab staffers who are resistant to change or who have a sense of entitlement.

…and much more!

How to Register Now:

1. Online
2. Call toll free: 800-560-6363.

Your audio conference registration includes:

  • A site license to attend the conference (invite as many people as you can fit around your speakerphone at no extra charge)
  • A downloadable PowerPoint presentations from our speakers
  • A full transcript emailed to you soon after the conference
  • The opportunity to connect directly with the speaker during the audience Q&A session

Register Now! Or for more information, call us toll-free at 800-560-6363

Distinguished Faculty:

Jeff Smith has more than 20 years of experience as an executive in human resources and operations roles for both for-profit and not-for-profit organizations. He works with Slone Partnersproviding leadership development for lab professionals and teaches for Titan Management University. Previously, Mr. Smith worked for Capital One and Carilion Clinic. He was Director of Human Resources for Carilion Labs and helped drive culture change, implemented succession planning and created coaching tools for laboratory leaders. He uses a collaborative approach with his clients to help them determine their vision and then identify a plan to help them achieve that vision in their professional and personal lives. His HR expertise includes: organizational development, organizational change, succession planning, executive coaching, teambuilding, leadership development and recruiting. Mr. Smith graduated cum laude with a BBA from James Madison University in management and history. He also holds an MA from George Washington University in Human Resource Development. Additionally, Mr. Smith graduated from Georgetown University with an Executive Coaching and Leadership Certificate and became a fellow of the advisory board in 2006. He is certified as a professional coach (PCC) by the International Coaching Federation.

ACCENT® Continuing Education Credit
The American Association of Clinical Chemistry (AACC) designates this program for a maximum of 1.5 ACCENT® credit hours towards the AACC Clinical Chemist’s Recognition Award. AACC is an approved provider of continuing education for clinical laboratory scientists in the states of California, Florida, Louisiana, Montana, Nevada, North Dakota, Rhode Island, and West Virginia.


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Category: Pathology News

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