Webinar | Making Your Client Relationships “Sticky”: Six Experts Share the Secrets to Successful Retention
Webinar Weds., September 26, 2018 @ 2 p.m. EDT; 1 p.m. CDT; 12 p.m. MDT; 11 a.m. PDT
Attracting clients is easy—keeping them is hard work! With the high cost of new-client acquisitions, it’s crucial to keep your existing clients happy and build on those successes in order stay healthy and become stronger as a pathology practice or lab.
In this all-new webinar from Pathology Webinars entitled “Making Your Client Relationships ‘Sticky’: Six Experts Share the Secrets to Successful Retention,” taking place Wednesday, September 26 at 2 PM EDT, an esteemed panel of pathology experts will share with you their frameworks for success in retaining clients. You will get practical insights on how they built solid practices, as well as their strategies for the effective retention of customers.
Six experts present these compelling topics during this indispensable 90-minute session:
- Stanette Kennebrew, MBA, JD, Group Administrator of Affiliated Pathologists Medical Group, discussing how to build a specialty practice within a growing outreach practice
- Gregory Henderson, MD, PhD, FCAP, FASCP, President and Founder of PathForceDx, detailing the ways to build long-lasting client relationships from both the national AP and the clinical pathology point of view, focusing on the differences and how to be successful by leveraging those differences
- Michael Armstrong, MBA, CLS, ASCP, SC, DLM, Certified Six Sigma Green Belt, Chief Operating Officer of Pacific Rim Pathology and Analytic Pathology Medical Groups, on finding opportunities with referring physicians and practices by keeping an eye on the horizon
- Hadi Yaziji, MD, Founder and Medical Director of Vitro Molecular Laboratories, on sustaining growth in competitive markets through that “secret sauce” known as service
- Sarah Williams, Director of Sales and Marketing with TOPA Diagnostics, on how to fully maximize your opportunities through strong sales
- Presentations will conclude with legal advice from a nationally recognized attorney on pitfalls to avoid with the development of a sticky program, with examples provided using current cases in the news
- Plus much more!
